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Refund Policy

Refund Policy

At Banks Distro LLC, we are committed to providing high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

No Returns on Opened or Used Products

For health and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 business days of delivery. We will review your claim and, if approved, offer either a replacement or a refund. To help us process your request quickly, please provide:

  • Your order number

  • A description of the issue

  • Photos of the defective or damaged product

Non-Returnable Items

  • Perishable items

  • Sale or clearance items

  • Products prohibited for return by law

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund unless the return is due to our error.

How to Request a Refund

To initiate a refund request, please email us at:
? banksdistrollc@gmail.com

Include your order details and the reason for your request. Our team will respond within 2–3 business days.

THC-A & Legal Compliance Notice

Please note: Certain hemp and THC-A products cannot be shipped to specific states due to local regulations. If your order is canceled because shipping is not permitted in your state, you will receive a full refund.

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